Deploying wireless Solutions

Wireless Solutions

Wireless: Oregon is a leading provider in designing and deploying enterprise-based wireless solutions. With established partnerships across the industry, we deliver best-in-class solutions, customized for your industry sector. These innovative solutions are diverse and include elements such as real-time tracking, radio frequency identification (RFID), wireless LAN, and mobile computing solutions, mobile email, wireless point of sale and sales force automation.

Wireless data

The exponential growth of wireless data applications holds enormous promise for all organizations. It allows organizations to optimize operational processes and improve responsiveness by enabling real-time data communications and the optimization of supply chain processes.

Oregon is playing a key role in delivering on this promise by offering a range of options suited to your needs.

1. Wireless LAN: Enable your employees to wirelessly access their Local Area Network (LAN) for data and voice communication throughout a building or campus, using a high-speed secure wireless network provided by Oregon.

2. Voice over LAN: Leverage your wireless LAN to enable voice communications within buildings and across campuses using Voice over IP (VoIP) technologies.

3. Radio Frequency Identification: Manage your supply chain and track your assets with radio frequency identification (RFID) solutions from Oregon.

4. Mobile Computing: Improve efficiency and client service by enabling your mobile employees to capture, send and receive information using handheld devices.

5. Real Time location Systems: Optimize your organization's asset tracking and management process within buildings or across your campus using location-based applications from Oregon.

6. Resource and Asset management: Business tracking services from Oregon allow you to monitor the location of your mobile resources to help improve visibility into your operations.

7. Email and Calendar Access: Keep your mobile workforce connected with access from anywhere to email, calendars, desktop files and information.

8. Text Messages*: Stay connected easily and conveniently when unable to make a call by sending a quick note.

9. 10-4 service*: Communicate with your mobile team more efficiently using an all-in-one cell phone, walkie-talkie and data-capable handset.

10. Customer relationship management and sales force automation. Enable your mobile sales staff to access and update existing customer management applications on a wireless handheld device.

11. Fleet Management*: Know where your fleet is and how it is performing using various monitoring tools

1. Hardware software applications: Enhance your customer service experience while improving efficiency with multi-media contact centre solutions from Oregon.

Our contact centre professionals understand all aspects of your strategic and operational needs. They know how to translate your business requirements into an affordable, comprehensive technology solution, with equipment located on your premises or managed by Oregon

Oregon evaluates products using extensive software testing and comparative analysis. We conduct due diligence of potential vendors on your behalf, considering each partner's financial stability, market strategy, industry expertise and ability to collaborate with your team.

i. Voice self service:

Use powerful speech technology to provide quick customer service for simple transactions while freeing agents for more complex customer interactions.

ii. Multimedia contact Interactions:

Improve customer service by routing and handling all communications efficiently and consistently, with processes optimized according to established rules.

iii. Intelligent routing:

Imprprove productivity by intelligently routing any customer interaction to the most appropriate available agent.

iv. Out Bound Dialling:

Contact clients proactively to drive sales and improve customer satisfaction with seamless delivery of automatically dialled calls.

v. Work Force management:

Plan, forecast, schedule, and analyze any contact centre workforce requirements based on relevant real-time statistics.:

vi. Quality Monitoring and recording

Identify problem areas proactively so you can make the necessary adjustments to optimize your people, processes and technology.

vii. CRM and Agent Desktop:

Develop and execute an effective customer relationship management (CRM) strategy to increase customer satisfaction and loyalty

viii. IP Contact Center

Leverage your organization's IP network to deliver an integrated and interactive multi-media management solution.

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